Amazon Inauthentic Item Suspension
Facing an inauthentic item suspension? Our Amazon reinstatement experts craft custom appeals to restore your account quickly. No win, no fee!
What Is an Inauthentic Item Suspension on Amazon?
An Inauthentic Item Suspension occurs when Amazon suspects that a product listed by a seller is not genuine. This can happen due to:
- Customer complaints about product authenticity.
- Invalid or missing supplier invoices and documentation.
- Competitor sabotage through false complaints.
- Amazon’s automated algorithms flagging listings incorrectly.
Even if your products are 100% authentic, lacking proper documentation can still lead to account suspension. Immediate action is required to reinstate your seller privileges and prevent permanent deactivation.
How SuspendFix Helps You
Resolve Inauthentic Suspensions
Our team ensures that your appeal meets Amazon’s standards, with accurate documentation and timely responses
Step 1: Identify the Root Cause
We conduct a comprehensive analysis of your case to determine why Amazon flagged your products. This includes:
- Reviewing your suspension notice for specific Amazon concerns.
- Analyzing supplier invoices & purchase orders to confirm compliance.
- Identifying gaps in documentation that may have triggered the complaint.
Step 2: Develop a Winning Plan of Action (POA)
- Acknowledgment of the issue and potential causes.
- Corrective actions taken to resolve sourcing/documentation gaps.
- Preventive measures to ensure long-term compliance.
Step 3: Appeal Submission & Amazon Communication
- Submitting the appeal through Seller Central.
- Providing necessary supplier verification & compliance documents.
- Following up with Amazon to expedite the resolution.
Essential Documents for Inauthentic Suspension Appeals
To successfully appeal an inauthentic suspension, Amazon requires proper documentation. We assist in preparing and verifying:
- Manufacturer authorization letters (for resellers and private label sellers).
- Purchase orders & contracts (to confirm legitimate sourcing).
- Compliance certificates (for branded or regulated products).
- Customer communication logs (if applicable, to address misunderstandings).
Missing any of these? We guide you in obtaining and structuring the right documents to ensure approval.
Why Choose SuspendFix for Inauthentic Suspensions?
✅ 99% Success Rate for Eligible Cases – Proven track record of reinstating Amazon accounts.
✅ Custom Appeals, No Templates – Every appeal is unique and tailored to your case.
✅ Fast Turnaround Time – We work quickly to minimize your downtime.
✅ No Win, No Fee – Pay only when your account is reinstated!
✅ Amazon Policy Experts – Decades of experience in Amazon compliance and appeal strategies.
Frequently Asked Questions
1. Can I still sell on Amazon after an inauthentic item suspension?
Yes! If you submit a strong POA with verified supplier documentation, Amazon will reinstate your account or ASIN.
2. How long does it take to reinstate an Amazon account?
Amazon typically reviews appeals within 3-7 business days, but complex cases may take longer. We follow up to ensure a fast resolution.
3. What if Amazon rejects my appeal?
If Amazon rejects your initial appeal, we revise and escalate your case with a stronger, more detailed response.
4. How do I prevent future inauthentic item suspensions?
- Source from authorized distributors with valid, detailed invoices.
- Regularly audit your supplier documentation for compliance.
- Monitor customer complaints to proactively resolve issues.
- Ensure listings accurately describe your products to prevent misunderstandings.
- Phone
Call us at: +1 (551) 799-5994
Available Monday to Friday, 9 AM – 5 PM (EST)
Email us at: info@suspendfix.com
We aim to respond within 12 hours.